Activating new SIM does not work

[Kalina5]

Hi, I have an issue with my SIM card. I bought a £10 package (unlimited texts and calls, 8+12GB) and created an EE account via the link in the SMS, as well as added my phone number. However, when I tried to activate the SIM card, it didn't work. On my account, I saw £0 instead of 10£. Did I do something wrong? Is there a way to fix this?

[XRaySpeX]

@Kalina5 : Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Kalina5]

I received such a message.

Your current balance as of today 21:51 is £5.00. You have 500 minutes, unlimited texts and 20.0GB remaining until 26/11/2023 for your £10 Pack. Your remaining data includes  of rolled over data. Your last top up was £5.00 on 26/10/2023 at 20:58. For more info on your packs, add-ons or free boosts, go to the EE app or 

I topped up my account with 5 pounds because I thought it might be the reason I couldn't make calls or send texts. An error keeps appearing during the SIM card activation. Interestingly, the internet is working just fine.

[XRaySpeX]

You do have a pack & therefore should be able to make calls & texts and use data.

What do you mean by " SIM card activation"? What exactly are you doing to achieve that? The SIM should be activated as soon as you use it in any way.