Acc deactivate

[Elijus]

I have called ee and had a chat to move my contract to pay as you go, the guy on the phone told me it will be done on the date we have agreed and now since that day my acc has been deactivated. I went abroad and now I can't use my phone I can't top up I can't even call them to ask what is the problem. As soon I try to call I get automated answer that calls are banned from this number. Anyone can help me how can I contact them???? 

[Schockwave]

Hello @Elijus ,

Welcome to the community,

If you changed to pay as you go and did not use the phone before going abroad and make a chargeable call or text, then until you return to the UK, you will not be able to use the SIM card, as it has to be activated and used here in the UK first, despite having had the monthly contract and changed to pay as you go, it still needs activating here and used first.

The only way to get this activated, is if you have someone in the UK, you could send the SIM card to that person, who can then put it in their phone and use it and send it back to you, or if you are just on holiday, then wait until you return, nothing otherwise can be done.

[XRaySpeX]

@Elijus :@Schockwave has told you why your PAYG SIM doesn't work abroad. As for your MyEE a/c it is now closed as it is for a contract. You need a separate a/c for PAYG. You need to call CS to delete your old contract MyEE a/c & then you can set up your new PAYG MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.