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30d add on shows expiry after 1 day in checkout

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Jack010479
Investigator
Investigator

‎12-09-2026 12:20 PM - edited ‎12-09-2026 12:21 PM

I’m trying to buy the payg 120gb data add on for my mobile broadband, but when I go to checkout it shows it expires after 1 day

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Chris_S
EE Community Support Team
In response to Jack010479

‎13-09-2026 11:43 AM

Thank you @Jack010479, I'll certainly get this fed back.

The pop-up on the screenshot shows 30 days, which is the correct amount of time for that bundle so the plan should last for 30 days.

If you'd like peace of mind though, you can give us a call and speak with a guide who can apply it for you.

Chris S

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XRaySpeX
EE Community Star
EE Community Star

‎12-09-2026 03:03 PM

How much are you being asked for this 120GB data add-on?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Jack010479
Investigator
Investigator
In response to XRaySpeX

‎12-09-2026 03:09 PM

£40

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XRaySpeX
EE Community Star
EE Community Star

‎12-09-2026 03:12 PM

Yes, that would be correct for a Connected Data SIM Add-on lasting 30 days. Must be a typo @ checkout. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_S
EE Community Support Team
In response to Jack010479

‎13-09-2026 09:27 AM

Hi @Jack010479,

Thanks so much for highlighting this.

I'll certainly get this fed back for you.

Are you able to send over a screenshot showing the information please?

Chris S

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Jack010479
Investigator
Investigator
In response to Chris_S

‎13-09-2026 10:15 AM - edited ‎13-09-2026 10:17 AM

Hi @Chris_S 

IMG_4818.png

 

IMG_4820.png

 

IMG_4821.png

 

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Chris_S
EE Community Support Team
In response to Jack010479

‎13-09-2026 10:29 AM

Thanks @Jack010479,

Are you able to send over the screen that's just behind that pop up please?

I think I can see it showing 1 day.

Chris S

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Jack010479
Investigator
Investigator
In response to Chris_S

‎13-09-2026 10:46 AM

@Chris_S 

I added a couple of extra screenshots after the first one. They show one saying one day and one showing 0 days! I just want to make sure it’ll last 30 days before I buy it. 

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Chris_S
EE Community Support Team
In response to Jack010479

‎13-09-2026 11:43 AM

Thank you @Jack010479, I'll certainly get this fed back.

The pop-up on the screenshot shows 30 days, which is the correct amount of time for that bundle so the plan should last for 30 days.

If you'd like peace of mind though, you can give us a call and speak with a guide who can apply it for you.

Chris S

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