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How can I activate my pack?

Maria2313
Visitor
 
10 REPLIES 10
James_B
EE Community Support Team

Hi @Maria2313,

 

Welcome to the EE Community. 🙂

 

If you are a new EE customer, your pack will start as soon as you make a call, send a text or use data.

 

If you are an existing customer and would like to start your next pack early, text NOW to 150.

 

Hope this helps.

 

James

 

 

I tried texting, calling, browsing too more than once to activate my pack but it hasn't done anything. I still can't access my mobile data.

Leanne_T
EE Community Support Team

Hi @ThiccDoor

 

Thanks for posting. 

 

Are you in the UK? 

 

Could you text BALANCE to 150 and let me know the reply? 

 

Thanks 🙂

 

Leanne.

imanbakalandwa2
Visitor

How do I know my data pack is working

@imanbakalandwa2 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Kavindu
Visitor

I need to activate a data and calls plan

@Kavindu : Top-up & buy a pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
shriyasharma
Visitor

I tried to activate my pack. but it's not working.

 

Leanne_T
EE Community Support Team

Hi @shriyasharma 

Have you text NOW to 150 to start the pack? 

Leanne.