unlocking Device

[Gaina123]

when trying to unlock my EE Wifi mini i get this error symbol i tried to buy one on ebay but it says i need a 16 digit code? anyone help?

[Mod edit: Image rejected due to it containing personal information.]

[Jon_K]

Hi @Gaina123.

What error message do you get when you try to unlock the device?

Are you trying to unlock the one from ebay?

Jon