ive lost my phone!

Conorjb · ‎21-10-2025

i lost my phone but when i select the "lost phone" its gives me a number to ring?!?! What am i meant to ring them off when ive lost my phone? please someone help me! im losing my sh*t!!!

Schockwave · ‎22-10-2025

@Conorjb ,live chat is available for contract customers via the EE App, by clicking on help at the bottom of the app, just click on message us.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

XRaySpeX · ‎21-10-2025

@Conorjb : There are other phones to call from. Can't you borrow 1?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Conorjb · ‎21-10-2025

if i did do you not think i would have done that??? im waiting for my partner to come home so i can use hers but if i didnt have her than how would i sort it? Seems pretty silly that a company of EEs size that they dont have someone to chat to online for this situation no?

Schockwave · ‎22-10-2025

@Conorjb ,live chat is available for contract customers via the EE App, by clicking on help at the bottom of the app, just click on message us.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎22-10-2025

I would've suggested that except that the EE App only runs on a mobile phone which the OP has lost. Clever thinking, EE!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bristolian · ‎22-10-2025

@XRaySpeX wrote:
the EE App only runs on a mobile phone

Untrue. I run the app on a phone & tablet.