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cancel my digital watch

Melaniadias
Explorer

cancel my digital watch
I don't want to be paying too much for my bills, is it possible?

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @Melaniadias ,

Welcome to the community,

You will have to speak to customer service about this, as it depends whether you are still within the minimum term, you may have to pay off the rest of your contract before you can cancel.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

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3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

Hello @Melaniadias ,

Welcome to the community,

You will have to speak to customer service about this, as it depends whether you are still within the minimum term, you may have to pay off the rest of your contract before you can cancel.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Melaniadias
Explorer

When I spoke to one of you last month, they said that my watch was already full. I had to call and cancel. As you're telling me, it's still within the date and if I cancel, I'll have to pay. Why is my bill this month 191.94? Can I know? I wasn't just going to pay for the cell phone and the card? My cell phone will run out on the 20th of this month! I WANT TO KNOW HOW MUCH I WILL PAY EVERY MONTH AFTER ALL THIS. I DON'T WANT TO PAY ANYMORE FOR MY BILLS BECAUSE IT'S TOO MUCH, OTHERWISE I'LL CANCEL EVERYTHING AND CHANGE CARRIER!

 

my number call me tomorrow *************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Rach_H
EE Community Support Team

Hi @Melaniadias,

Welcome to the Community!

We know how important it is for you to know what is happening with your account, so I'm sorry to hear about the trouble you're having. I'd recommend reaching out to our Customer Service team, as advised by @Schockwave, and they will be able to fully advise you of what has happened.

Rach