Other phones & Devices

Cannot Unlock Phone

Hello, I have recently switched over to SMARTY in order to get a better deal, as my mobile contract with EE ended recently and I decided to get one of their SIM-only contracts. I changed over my number to my new SIM. I have found, by putting my new s...

Unlock failing

I'm attempting to unlock my phone using the ee website and unlock procedure. However, after inputting the IMEI at stage 1, the website responds with an error message, telling me there's a problem at their end, and asks me to try again later.  I've re...

Phone Unlocking

Hello We are a small business that deals with smartphones. We now unlock them and use the dedicated unlock area of the EE website. Why does it ask me for additional information such as my name, email and contact number on certain smartphones?  Many t...

Upgrade handset only

Hi, I wat to buy a google pixel 6 handset outright, can I do this instore and will I get a trade in for my current phone?

Phone for old person

My mother had a PAYG (with another network) on an old Razr. She knew it and was able to use it. Earlier this year I set her up with an EE subscription so she wouldn't run out of minutes - dementia means she cannot manage a topup any more and I was wo...

Adding data plan to watch

Hi, I'm trying to add a data plan to my watch, it says oops error 212. CS seemed a bit clueless as to why its happening and assumed it was cause I had a cancellation for an apple watch going through. That's all done and I still can't add plan to watc...

Signal box won't connect after a power cut.

We have no EE signal at all in the house and one of the family does not have a phone that works with wifi-calling. EE provided us with a Signal box several years ago and that solved the issue. However after a power cut last night the box no longer co...

when will ee turn off 3g

unlock phone

HI after adviceI have 2 phones on my account i want to unlock both and get pac numbers to switch to spanish sim.Yesterday i unlocked one phone and got the pac code with in 10 mins all using my online ee account .. GoodToday go to do the same and i wa...