24-05-2022 08:09 PM
I want to buy https://shop.ee.co.uk/accessories/pay-now/atp-nreal-air-smart-glasses/details however I don't have an EE phone or broadband so I can't seem to get a buy button.
I made an EE account I'm logged in but it still won't work
Solved! See the answer below or view the solution in context.
17-07-2022 05:25 PM
The list of stores where you can buy them is listed below.
17-07-2022 05:26 PM
@Mustrum Thank you!
17-07-2022 05:30 PM
@SeumasRuadh no problem, they seem quite popular and there have been a few queries about where to get them from.
17-07-2022 07:06 PM
I know right! It's just to me at least it's incredibly stupid to limit which shops of which all North of the South Coast and then making it even more difficult to get it online, it's like if you're going to be the exclusive seller of this essentially hot item push the damn product you know? I don't have a business but I have common sense to k ow this is really really poorly executed, there could be thousands of pounds if not more lost due to the inability to just be able to add to cart and buy these....
Due to my autism I'm not exactly comfortable making phone calls to companies or people I don't know, and I struggle with it a lot, but going into a shop would be fine "IF" the shop employees knew much if anything about this.... Which seems to not be the case...
Chances are I'll get my support worker to help call one of the stores that do sell them and get it either delivered to me or to a store near me.....
Thanks again @Mustrum 😁
17-07-2022 07:28 PM - edited 17-07-2022 07:30 PM
@SeumasRuadh The online shop is only available to contract customers as you need an account ( Mobile billing account) and even then there are limitations to purchase from it. You have to be within the first 17 months of that contract to purchase from it and you also have to of been with EE for over 30 days on contract. It’s EEs online shop and they can set what ever policy they seem fit to purchase from it. Think of it as a perk of being a EE contract customer as that’s exactly what it is. I find it really strange that on one is completely about it being a Android only device. Go figure.
22-07-2022 03:21 PM
Yeah, honestly at this point I'll just say screw it, we called Westfield in London and they were like yeah we had them but not any more...... Then said to call customer services which we did, but then had to be put through to sales which then the lady came back and said the management basically said yeah you can only have it on contact payment.....
If you want a device like this and having it locked away at a massive discount is fine as a perk for EE customers, but seeing how many just want the device without the EXTRA cost of a contract is insane to lock it away from everyone no matter the phone provider, I'd even have paid £400 if I were able to get it else where but you can't...
This is why a lot of people didn't want to buy a Quest 2 because of being locked into having to have a Facebook account which they didn't want to do, of which you no longer have to have a Facebook account to use the Quest 2.....
I think I'd rather buy a Quest 2 now I know the Facebook thing, I mean I basically wanted it to watch movies and play my xbox and stuff anyways, and it has more to it, games and such....
I know it sounds as though I'm being a nob, but it's just the stupidity in the whole idea of locking something down which could really be big and enjoyed by so so many more people.
To me it's just holding back the technology, and yes EE are in their own rights to do as they please on who they sell/market this product (which hasn't really been marketed, not do many at EE actually know about it outside of the limited stores that had some).
It's just how I see it personally, maybe it's my autism that just thinks it's so stupid or just common sense I don't know....
22-07-2022 03:35 PM
@SeumasRuadh what is the saying - if at first you don't succeed - try again.
It's not like these things are everyday items, and that all the in store people know all about them. Chances are they were provided in limited numbers, and only one or maybe two people per store knows anything - as suggested by the answer you got.
The main centre for all things electronic has been Tottenham Court Road for ages - I remember going there many years ago to buy my first computer - sorry, I digress. Were it me, I would try calling that store and find the person who knows about them, and do as originally planned.
HTH
05-10-2022 12:11 PM
"They are intended to be paid back with your mobile contract." This is surely rubbish, how is this true when the price on the EE shop for this item is the same price as the retail price? This is an asinine decision from EE intended to steer people to xfer to the EE service, which I am not prepared to do, therefore they won't get my 400 quid.
05-10-2022 12:12 PM
Ive rang 6 shops, none of them have even heard of these items.
05-10-2022 01:02 PM
Hi @username987,
Welcome to the EE Community. 🙂
Any of our retail stores can place can order a pair of Nreal Smart Glasses via their Sales Plus system if you pop in.
Thanks
James