cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why do I need a separate contract for smart watch

Steve2705
Contributor
Contributor

OK I have just been reading on Samsung. Com about the active 2 smart watch and what I've read is as follows "There have been times when you forgot your phone at home, but needed to make a call - like ordering a pizza. Next time, use number sharing. With this feature, your phone and smartwatch can share the same phone number. You'll be able to make and take calls, get app notifications, and more, right on your watch. However, the process will be different depending on your network carrier." So I'm my opinion it looks like the phone company's are destroying this feature with there greed as there are companies that let you share your sim card with your watch, I don't see where the issue is by sharing the number as I could physically share the number if I have a sim card by means of inserting it into my watch, but because the watch is esim I've been told this isn't possible Why? Isn't this possible when I can buy another handset now and move my esim between handsets, come on EE stop the greed and give customers the service they are entitled to, after reading the Samsung Post I believe someone is not telling the full truth about esims. 

19 REPLIES 19
I still don't understand why I'm paying for an extra sim / esim for my
galaxy watch, I opted for the unlimited data and wish I hadn't, as due to
the capability of the watch im lucky if I even manage to use 1gb data a
month, it feels like the customer is being overcharged again by
communication company's and I'm looking forward to cancelling the contract
very soon as I'm getting very little for the price I'm paying
Chris_B
EE Community Star
EE Community Star

@Steve2705  If you want a watch to have a cellular connection then it needs a payment to have that connection.  Your watch contract has nothing todo with your phone contract it’s a separate device.   Your calls/texts are only shared because it’s setup at account level to receive calls/texts. 
    Just like adding a tablet to your account that requires a cellular connection it has a data plan for it so a payment for that tariff.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

@Tnnithyanand   What’s app isn’t a device it’s an app and it’s got nothing to do with your EE account or your connection to the network 
 To have a connection on the device that the app is on it needs a sim to use cellular so your payment is for that connection.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
shah312
Established Contributor
Established Contributor

I think you are missing the point, we don't want several phone numbers, just one phone number. 

We don't want to make and recipient multiple calls, if we did you purchase multiple lines. Just want one phone call at a time.

It would be nice to share your data allowance but I think ee prevent tethering or whatever they call it. If you have an esim/SIM you should be allowed to use it in one device at a time seemlessly

Chris_B
EE Community Star
EE Community Star

@shah312   I think you’re missing the point the Watch has its own data allowance and to have that it needs a number so it can connect to the network and you are billed againt that number. You can not swap a phone esim to a watch esim it doesn’t work like that.   The Watch is linked to your EE account so it receives calls when your phone is dialled.     The watch has nothing to do with your phone contract it’s a separate device/tariff.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Hiya..this isnt what Three offer. Use same data plan. One charge

https://www.three.co.uk/support/sim-support/smartwatch-pairing-support

 

carguy143
Established Contributor
Established Contributor

Three have charged for smart watch pairing since January 2023 and its the same price as EE. https://www.three.co.uk/terms-conditions/price-guides/latest-price-guides

1000009642.jpg

Chris_B
EE Community Star
EE Community Star

@Gillybaby  perhaps you should actually read what 3 charges for their watch plans.   It’s the one charge as it’s added to the phone bill just like what EE charge you 

IMG_1695.jpeg

scroll down on the link you posted to 

How much does Smartwatch Pairing cost?

and read it 

The only difference is you can your your phone data allowance with the watch. EE give the watch its own data allowance.  So basically you pay to use the phone data allowance with 3 and  with EE you get a separate allowance for the watch.   

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
MTaha
Visitor

Agree with you, unfortunately seems like market agreement to make use of that extra technology, not fair and ruining it though. 

Hope that will be corrected later soon.

Chris_B
EE Community Star
EE Community Star

@MTaha   2 of the new phone tariffs if you look actually includes unlimited data for a watch.   Unlimited Full works and unlimited all rounder.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.