Yes it's STUPID!!!
I must have been around that loop five times trying to figure out what I missed.
They tell you everything except that as soon as you get the unlock code displayed, that's all you can do there.
Write down the unlock code.
Turn off the phone and take out EE SIM and then put in the SIM of the network you want to use. Now turn the phone back on.
As soon as you get to the login screen (swipe up, right, or whatever your phone needs) then it will ask you for the unlock code and you just tap in the code there carefully and tap the Unlock link. It will instantly unlock at that point. You will see the new SIM log on to the new network giving you some signal strength bars. That's it.
I see messages on here from almost a year ago with people having this exact problem and EE have done nothing to explain it.
Hopefully people will find this message at least
