Unlocking

Niffer85
Visitor

I need to unlock an old phone I got from EE please 

1 SOLUTION

Accepted Solutions
XRaySpeX
Grand Master
Grand Master

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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9 REPLIES 9
XRaySpeX
Grand Master
Grand Master

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
michealadansipi
Visitor

Yes

 

Katie_B
EE Community Support Team

Hello @michealadansipi

Welcome to the community. 

Are you trying to unlock an old device?

Katie

This doesn’t work for me. When I enter my IMEI number it just says there’s an error at their end and to try again. I’ve been trying for days.

Katie_B
EE Community Support Team

Hi @Bridgetorr

Thanks for coming here.

How many digits is the number you are entering?

What phone are you trying to unlock?

Katie

Yes have the code but doesn't work

@Noogccji3 : Have you inserted the non-EE SIM & supplied the unlock code to it when it asks?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Ceriness
Visitor

Did you manage it in the end? When I hit the "unlock" button online after entering the IMEI and confirming the model it takes me straight back to stage 1 again 🤦🏼‍♀️

Christopher_G
EE Community Support Team

Hi @Ceriness 

Welcome to the community.

That's strange. Could you try on a different device or browser please?

Chris