Unable to purchase online

Kelvo88 · ‎21-06-2022

I want to ourchas3 the Nreal Air AR glasses, and the only provider in the UK is EE. I do not want a monthly plan for repayment, but simply want to purchase them in a single transaction.

However, to proveed with the purchase it states i must log in. I have had to create an EE account (but I am not an EE phone customer) and that is where I am stuck. To complete the account i MUST link my EE device.... well I dont have one. I just want to buy something from the store.

Any advice, hints or tips for this? I keep checking but couldnt find a solution

Schockwave · ‎21-06-2022

Hello @Kelvo88 ,

Welcome to the community,

You cannot purchase them just like that, as you will need to be an EE customer. You could try and go to an EE store and see if you are able to buy them outright, but not sure if that is possible, otherwise ring customer service, and see what they have to say.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Kelvo88 · ‎21-06-2022

Hi thanks for your response. I have been in store and they say its an online only purchase - and that i do not need to be an EE customer to buy them outright.

I appreciate the businness of adding such a thing to an existing contract, but if it I am being told I can buy outright in a single payment i dont understand why that is not the case

Schockwave · ‎21-06-2022

@Kelvo88 , then try logging out and see if you can pay it that way, otherwise you will have to ring customer service and see if they can do this for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Northerner · ‎21-06-2022

Hi @Kelvo88

It does say on the sales page:

If you’re currently not an EE customer, you can still purchase the Nreal Air AR Glasses through one of our retail stores.Find you nearest store.

https://shop.ee.co.uk/accessories/pay-now/atp-nreal-air-smart-glasses/details

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Kelvo88 · ‎21-06-2022

Thanks for this. After 5 different dicussions with various staff (in store and via customer service) - it finally seems like there is a way.

I had to contact a central london store where they stock them (stores in my city dont stock them), and ask them to inform me when a new stock comes in. I then have to go and buy it. No online store, no delivery and no pre-order of any kind.

Just have to try my luck, with money in hand. Super baffling but this may be a solution for anyone else trying to get these glasses.

Cheers for responding

Leanne_T · ‎22-06-2022

Thanks for sharing and coming back and letting us know @Kelvo88

Leanne.