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Signal box won't connect after a power cut.

MenmuirMark
Contributor
Contributor

‎06-07-2022 01:39 PM

We have no EE signal at all in the house and one of the family does not have a phone that works with wifi-calling. EE provided us with a Signal box several years ago and that solved the issue. However after a power cut last night the box no longer connects and does not give a signal. We tried the usual switching it off and on again, using the reset, changing the network cables, but no difference. The light just gets to the rapid flashing and no further. Everything else that had been connected to the modem still works fine and there was no lightning storm causing a spike, just a temporary outage. Can EE replace the box (or supply a different femtocell) if there is no other way to get it working?

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11 REPLIES 11
MenmuirMark
Contributor
Contributor
In response to bristolian

‎06-07-2022 11:43 PM - last edited on ‎07-07-2022 07:37 AM by EE Community Moderator

Surely offering a 4G signal box would have been a better solution for many of us in poor coverage areas? Those who only have wifi-calling enabled phones would not need to take up that offer. Presumably the 3G frequencies will be sold off and that is why the 3G femtocells have been disabled early. We pay for both the internet connection and the power for the box so the argument about EE having to maintain significant infrastructure would not appear to hold water.

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bristolian
EE Community Star
EE Community Star
In response to MenmuirMark

‎07-07-2022 08:09 AM - edited ‎07-07-2022 08:14 AM

The femtocells need manufacturer support.

 

The vast majority of phones sold in the past couple of years support both VoWiFi (WiFi-calling) & VoLTE (4G-calling). VoLTE is an enabler for access to the "extended range" 800Mhz service which can also improve indoor coverage.

 

The frequencies used by 3G are being re-farmed for 4G & 5G services.