Ps5 add to plan

KieranM93
Contributor
Contributor

‎08-02-2023 07:59 PM

Hi trying to add PlayStation 5 to my account add to plan deal when I click on confirm order it just keeps giving me the loading symbol and won’t pass the checkout stage . I’ve refreshed the website stil same issue . I contacted EE because it’s an add to plan they can’t add it over the phone and must be done online I’ve tried everything but nothing works highly frustrating any advice would be appreciated 

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎08-02-2023 09:15 PM

@KieranM93  Have you cleared your history and cookies ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Katie_B
EE Community Support Team

‎09-02-2023 07:51 AM

Good morning @KieranM93. 

Since your post last night have you been able to follow the advice provided and successfully order your PlayStation 5?

Katie

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KieranM93
Contributor
Contributor
In response to Katie_B

‎09-02-2023 07:53 AM

Yeah and I’m still experiencing the same thing 

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Katie_B
EE Community Support Team
In response to KieranM93

‎09-02-2023 07:56 AM

Thanks for getting back to us @KieranM93.

Have you tried another device?

Katie

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