My mother had a PAYG (with another network) on an old Razr. She knew it and was able to use it. Earlier this year I set her up with an EE subscription so she wouldn't run out of minutes - dementia means she cannot manage a topup any more and I was worried about her.
After a very fraught week it turned out that new SIMs do not work with 2g phones, so I had to buy her a new one. The choice of "old person" phones (simple with big buttons) is not very wide and many being sold are still 2g.................I found one that works on 4g but she refuses to use it, says it "doesn't work" and she will not charge it or carry it. Consequently she is in danger from multiple health conditions and being out of touch. It is not a flip phone, so does not look familiar, and requires an extra button press to unlock, which she cannot get to grips with.
Two questions - exactly which protocols do the newly issued EE SIMs work on (3g?, 4g?) and does anybody know of an "old person" flip phone that I can buy for her?
It seems ridiculous that the phones they are selling for people in difficulties are still so complex. They don't need fancy cameras, radios, email - just a phone and, maybe, a text. But they need to work on modern protocols for when SIM card are renewed or replaced!
