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Order tracking

Maknojiyamohame
Investigator
Investigator

I ordered a pair of sony headphones through add and accessory to your contract. I paid the upfront cost, received a confirmation mail with a tracking number, but when i go to check the tracking info, im met with ‘incorrect tracking details’. I requested for in store collection at my local ee store. Im still awaiting any follow up texts or mails from EE. If anyone can help me know when i should be expecting a message of collection? Thanks

5 REPLIES 5
Katie_B
EE Community Support Team

Hello @Makonjiyamohame. 

Welcome to the community. 

Could you please confirm what Sony headphones you ordered?

Katie

Sony wh-1000xm4. 

Katie_B
EE Community Support Team

Thanks for confirming @Maknojiyamohame

These are in stock and ready to despatch. 

You should receive collection notification soon from your chosen store. 

Katie

Thank you! Just got a mail.

Katie_B
EE Community Support Team

That's great to hear @Maknojiyamohame

Katie