New phone for elderly

[Laurasher26]

My mum is 84. Her phone is her life line. Her phone is no longer working and she has a new phone but can’t remember any passwords etc. impossible fir her to get to a shop. What can she do? Nothing anyone can help with on the phone lines 

[Leanne_T]

Hi @Laurasher26 

Thanks for coming here. 

Which phone is your Mum now using? 

Also, which passwords is this for? 

Thanks 🙂

Leanne.

[Laurasher26]

She doesn’t have a phone now. But she has an iPhone and she needs her Apple password

Sent from my iPhone

[Leanne_T · Accepted solution]

Thanks @Laurasher26 

The If you forget your Apple ID password – Apple Support (UK) support page has details that may help 🙂

Leanne.