Hello @Timea123 ,
Welcome to the community,
This is not customer service but a public forum, where many of us will try and help with a problem, but there is no account access here, and we have no idea who you are or what you have ordered, so would need more information.
If you have put in an order with EE, then once your order has been dispatched, you will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
