Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost phone

flyboy1979
Visitor

‎03-02-2024 09:22 PM

Hi my daughter has lost her phone. We have rang it and a guy answered and said he was on a bus to Newport but would be back tomorrow and give it back then. If i report it stolen then i wont be able to contact it what do i do

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎03-02-2024 10:06 PM

Hi @flyboy1979 

You need to log onto the Apple/Google account and remotely lock the phone. If the phone is unlocked then anything or account access is compromised. Equally if the SIM is unlocked and on a pay monthly contract then this person may run up hundreds of pounds in charges. 

I would recommend reporting the device and SIM as stolen. 

https://ee.co.uk/help/mobile/fix-problem/my-device-has-been-lost-or-stolen

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.