Lost phone

[flyboy1979]

Hi my daughter has lost her phone. We have rang it and a guy answered and said he was on a bus to Newport but would be back tomorrow and give it back then. If i report it stolen then i wont be able to contact it what do i do

[Northerner]

Hi @flyboy1979 

You need to log onto the Apple/Google account and remotely lock the phone. If the phone is unlocked then anything or account access is compromised. Equally if the SIM is unlocked and on a pay monthly contract then this person may run up hundreds of pounds in charges. 

I would recommend reporting the device and SIM as stolen. 

https://ee.co.uk/help/mobile/fix-problem/my-device-has-been-lost-or-stolen

Thanks