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Lost phone. need replacement sim

Brian662
Visitor

Hi I have lost my phone could you please send me a new SIM cards my number is ************** my name Brian 

 

Mod edit: [please don't post personal information on the community].

2 REPLIES 2
Katie_B
EE Community Support Team

Good afternoon @Brian662

I am very sorry to hear you have lost your phone. 

Do you have insurance with EE?

You can order a replacement SIM by getting in touch with our customer care team OR by popping by your local EE Store with photo ID. 

I would also recommend reporting this as soon as possible to customer care so they can ensure a block is put in place so your SIM can't be used. 

Our Lost or Stolen Help page has some great information.

Katie

XRaySpeX
EE Community Star
EE Community Star

@Brian662 : This user discussion forum can have no access to your specific account nor does it send out SIMs. You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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