Hi everyone. I recently ordered an accessory via the "add to plan" offer, and afterwards received the usual email saying it's being processed. However just this afternoon (less than 24 hours after ordering) I got two emails saying that my order's "out for delivery" and that it's now been delivered to me.
Obviously this is not possible as the item hasn't actually made its way from EE's warehouse to my front door, and whenever I try to track the order via the clickable link it only returns an error. When I check my order under the "manage" tab within the EE app it still shows as delivered.
After speaking to an EE rep they now say it's with Royal Mail (instead of the usual DPD) but cannot give me a proper tracking number. It also looks like others have experienced this as well with EE orders, particularly this August 2026.
Has anyone else encountered this issue with their EE orders? Thanks.
