How to Unlock Huawei Router B525s-23a

[Gotard]

I bought this Wi-Fi router but it has got sim lock

ee says can unlock all devices from them for free

can you unlock mine please? 

[Gotard]

I did call them

No help so far. They have the same message on the screen :

pleae try that again. Something went wrong .....

They said it must be their system fault but who would fix that ? Me?

[Gotard]

I have try the numbers but they have no a clue what is wrong and how to help and unlock it device.....

[Gotard]

Can you help me? I have the same problem  

I contacted customer service twice and no solution ....

[Katie_B]

Hello @Gotard. 

What was advised on your last call to our customer care team?

Speak soon, 

Katie

[Katie_B]

Hello @Gotard 

What was advised on your last call with our customer care team?

Katie

[Gotard]

to keep trying...

well if there is an error on EE side they somebody should fix it not advise me to try it website that clearly not working as it should 

[Katie_B]

Hi @Gotard. 

I have sent you a private message for some more details. 

Speak soon, 

Katie

[Gotard]

Hi

nobody  contacted me...

I still can't unlock my device because EE website show errors:

Please try that again

Sorry, something went wrong on our end. Please enter your IMEI again or come back later

Does anyone doing anything in EE to fix issues and help customers?

[James_B]

Hi @Gotard,

Thanks for replying to @Katie_B's message.

A member of the team will be in touch within 48 hours.

James

[Gotard]

Nothing has changed

Nobody contacted me ether

website still not working properly and nobody is doing anything about it.
I sent a complaint email but no replay to that ether.