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Fone

Monkey15
Investigator
Investigator

‎30-03-2023 04:33 PM

Y is my fone dieing on me half way through conversation 

0 Helpful
7 REPLIES 7
Christopher_G
EE Community Support Team

‎30-03-2023 06:08 PM

Hi @Monkey15 

Welcome to the community.

Is your phone turning off, or is it just the call disconnecting? How often does it happen? Is it after a certain length of time?

Chris

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Christopher_G

‎30-03-2023 06:50 PM

@Monkey15   What phone ?  How long have you had this device for ?   Was it brand new when you got it ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Monkey15
Investigator
Investigator
In response to Christopher_G

‎31-03-2023 07:41 PM

It cuts off the call conversation,most of the time after about 10mins.
Monkey15

Sent from Outlook for Android<>
0 Helpful
Monkey15
Investigator
Investigator
In response to Chris_B

‎31-03-2023 07:53 PM

It's oppo fone,had it brand new only 6month old

Sent from Outlook for Android<>
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Monkey15

‎01-04-2023 09:12 AM

Hi @Monkey15,

Are you only having this problem in one location or everywhere?

James

0 Helpful
Monkey15
Investigator
Investigator
In response to James_B

‎01-04-2023 10:54 AM

Everywhere.
Monkey15

Sent from Outlook for Android<>
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Monkey15

‎01-04-2023 10:58 AM

Hi @Monkey15,

Does your phone still show it's connected to EE in the status bar when it happens?

James

0 Helpful