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Galaxy Watch 4

Sally81973
Contributor
Contributor

‎14-03-2024 03:08 PM

Hello there, 

My Galaxy watch has a different contact number to my phone. EE and others have apparently messaged me on my watch phone number but I don't get these messages. How do I see messages that have been sent to my watch number?

I hope this makes sense 

Any help would be greatly appreciated 

Thanks in advance 

Sally 

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎14-03-2024 03:13 PM

The mobile no. of your watch is purely for accounting purposes. You don't get peeps texting that no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Sally81973
Contributor
Contributor
In response to XRaySpeX

‎14-03-2024 03:26 PM

Thank you for your reply. 

I was on live chat with EE and they sent a pin number to my watch number to confirm security. They also gave it as the contact number for my delivery updates even though I requested they use my mobile number. 

I'm very confused. 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Sally81973

‎14-03-2024 03:47 PM

They shouldn't & they should know that!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Leanne_T
EE Community Support Team
In response to Sally81973

‎14-03-2024 04:08 PM

Hi @Sally81973 

If the watch is connected to your phone using the same number, the watch number should only be used for billing. Texts can be sent to your connected mobile number to be received on the watch.

To update the details for the delivery please call us on 150 and the team will be happy to help.

Leanne.