I raised a complaint about my EE broadband contract being renewed without my informed consent. The Ombudsman decision says upgrades were placed in-store in June/July 2025, engineer work was done, and order confirmations issued — but I never knowingly agreed to extend my contract until July 2027. EE refunded activation charges as goodwill and offered £35 back only if I stayed on a two‑year plan, even though I had left the country. The Ombudsman concluded there was no evidence of mis‑sell, but I strongly disagree. I believe EE failed to clearly explain the changes, leaving me with unfair charges and obligations.
