Cannot link phone

Alien14 · ‎24-12-2023

Hi I have downloaded EE app and it's telling me my phone already has an account but I can't remember what my details are, it tells me phone already linked to an account, any way I can delete my payg phone and start over.. Many thanks

Northerner · ‎24-12-2023

Hi @Alien14

You'll need to speak to EE CS on 150 and ask them to delete your online accounts, then you can register again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Northerner · ‎24-12-2023

Hi @Alien14

You'll need to speak to EE CS on 150 and ask them to delete your online accounts, then you can register again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.