Beware of Tablet Deception

[katiemills6]

I went to the EE store near Oxford Circle to upgrade my phone - I was given a 'free' tablet - to all customers please beware of this deception - the salesperson most likely will not tell you the SIM will be charged to you each month and you will be locked in a contract. I never was told about these additions and I most certainly didn't know I was being locked in another contract for a 'free' device. The way this scam is being perpetrated is the definition of deceptive selling and consumer manipulation. I called customer care and was told to go to the store as the tablet couldn't be removed. 

Apparently, this has been going on for some years - I intend to go to report this matter to every agency I can, including writing media agencies. 

Shame on EE for this misleading and unethical tactic.

[Natashawent]

This has just happened to me, and my colleague says its happened to her too.

Theyre deleting phone call recordings after 6 months now too. So, had my first written bill today for the "free tablet" from last August, I argued i didnt want the tablet and got forced into having it. 

Rung to complain today. Ended up hanging up on them,  then had a text to say complaint closed.... it is not closed. What a scam

Ee should be ashamed!

[Leanne_T]

Hi there @Natashawent 

I'm very sorry you've had this experience when you called. 

If a complaint has been closed, you can request to have this re-opened again by calling or using the online complaint form, at any point within 28 days. Once this has been looked into the team will get in touch to discuss the account with you. 

You can also check out the full details of our complaints and escalation process here:

EE Complaints Code of Practice - March 2024

Leanne.

[Chris_B]

@Natashawent   Why did you hang up that resolve nothing,   Did you not look at your bills on your account?  Do you not look at your account to see there was an additional line on your account?  You’ve had this since August that’s 6 months and now it’s a problem.    

[chrisjp1]

I'm afraid this is a sympton of EE - and BT - putting all their agents, both in-store and on the telephone, on commission to upsell customers to new devices and new contracts. The less scrupulous agents then use the underhand tactics described to maximise their commission. 

What is even more unacceptable is when the manager of a store refuses to take action when presented with evidence of such mis-selling by one of his staff.