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Alexa calling suddenly not working

Cubey
Investigator
Investigator

I've had the Alexa calling set up for a few years now but it seems to suddenly not be working. I rely on telling me there's an incoming call a lot so it suddenly not telling me has meant I've been missing calls quite a bit. I also attempted an outgoing call but it tells me it is making the call and goes green but then stops.

It still manages to ring my phone if I ask it to.. I'm not really sure what's wrong and haven't been able to find anything out about an outage.

I tried to unlink and relink my account but it is still not working.

70 REPLIES 70
James_B
EE Community Manager
EE Community Manager

Hi @MACLEAN2,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having issues linking your EE account with Alexa. I'm not aware of any ongoing system outages that would cause this.

If the issue persists, please get back in touch with Technical Support so they can raise a ticket with our support teams.

Thanks

James