The EE Community

Tracking Orders

Hi there,I am tracking my order made on the 3rd of May 2025 but I get this message "Oops! Your tracking timed out, Search again for the latest info on your order".So confusing!

Speed test

Hi I’ve contacted EE customer service because my Mobile data is very slow so they asked me to do speed test 3 times within 72 hours which I’ve done it before and they asked me to do it again. I find that they are useless and don’t know what they are ...

Upgrade from Legacy FTTC to New EE Full Fibre

I recently upgraded my legacy EE Fibre Plus plan (FTTC 80 Meg) to New EE Full Fibre 150 (FTTP 150 Meg), but could just as well have been any Full Fibre up to at least 1 Gig. It all went smoothly as to be hoped & expected. In early Dec. 2024 I ordered...

Billing Issue

I paid my bill. 1 week in advance, the amount was returned to my card for some reason. The due date for the bill was yesterday, on the 5th of May 2025, I tried to pay it once again but the app keeps showing error codes, I log in from my laptop and it...

Best pack for USA

Hi, I currently have a pay as you go plan where I get unlimited minutes and texts for £15 a month.  This minutes and texts plan including my data allowance suits me for my current use.At the end of this month I'm travelling to America for up to 3 mon...

Incredibly disappointed with speed

I previously posted about a man at the door advertising that fibre 50 was my available top speed! Yet it was not, i then contemplated upgrading to fibre 67. Now it doesn’t show up on my deals. why can’t I go from fibre 50 to fibre 67. The speed is ex...

Problems with the sim

Hi everyone, I've been a new customer for a couple of weeks and I've brought my old phone number to the SIM, first problem, if I'm at home I have to connect to the wifi to call but the person on the other end can't hear me, if I remove the wifi the p...

EE App won't link products

I switched from BT to EE back in March - not only did it nearly take a month to reconnect the landline and new broadband, but I am now left paying for paper bills whilst I cannot get the EE app to recognise my account and link the landline and board ...

How do I update ‘My Place’ I’ve moved but still getting alerts for old location