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louistayo1994
Explorer

ordered a new iphone 14 pro max (space black) for my upgrade on monday 14-11-22, and was told it would be dispatched within a day, and that i would have confirmation the following day, but so far i have had nothing, do we know if there is a delay or problem with such thing.

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@louistayo1994  depending on the storage size, you’ve got different waiting times. These range from 14 days to over 28 days. You would have never got it next day. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
louistayo1994
Explorer

128gb is the size, see this wasnt explained by the person i spoke to, otherwise i would never of upgraded yet, as i go away next weekend, as i was expecting it by then, as gathered from the information i was given on the phone.

 

@louistayo1994  That storage size is expect dispatch within 28 days.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Profile closed
Not applicable

download the DPD app you will see if its on the way    https://play.google.com/store/apps/details?id=com.dpd.yourdpd&hl=en_GB&gl=US&pli=1 if    for Android user 

 

https://apps.apple.com/gb/app/dpd/id1064977107

for Apple user