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upgrade with mobile

Bones1981
Contributor
Contributor

‎27-07-2024 11:05 AM

Hi. I am a EE employee and i have tried to regrade from sim only yo phone and sim but the only tracking number i have starts with xko and i haven't got a email or text regarding regrade

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2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎27-07-2024 12:18 PM

@Bones1981 , if your order has been accepted, then you will get a text/email from DPD the day before  delivery and one on the day of delivery with a one hour window.

Have you checked your junk/spam folder to see if it has gone there? You can also ring customer service to find out more.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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Bones1981
Contributor
Contributor

‎28-07-2024 11:20 AM

so i work for EE and i am trying to regrade from a sim only deal to a mobile and sim but i seem to be having issues. will i need to regrade with out colleague discount and then fill form in or is there another way i can do this? 

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