Refund

[Rachel1579]

So I tried to order a phone friday which got declined the took a upfront cost of £30 It is pending in the bank I WANT MY MONEY BACK

[Chris_B · Accepted solution]

@Rachel1579  If it says pending the funds will not be taken and the pending will be removed.  The payment hasn’t been made. Even if the payment is taken the funds will be returned within 7-10 days. 

[H4003n]

Not good enough, no contract no **bleep**ing taking my money you **bleep**

[Katie_B]

Hello @H4003n. 

Thanks for coming here. 

Please could you provide some information on what has happened so we can take a look into this for you. 

Katie

[H4003n]

I got turned down for a contract but you still took 30 pound so put it back now, no contract no money taking 

[Katie_B]

Hi @H4003n. 

When did you apply for the contract?

Do the funds show as pending with your bank?

Speak soon, 

Katie