I have paid £30 upfront for the iPhone 18 pro max and you have taken the money f

[Jessb1193]

Hello 

I’ve just applied for the iPhone 18 pro max it’s taken my money for the upfront cost then saying it hasn’t worked? 

[Ali_A · Accepted solution]

Hi @Jessb1193 Welcome to the EE Community

Sorry to hear your application was declined. 

The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank. 

As your application has not been successful we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days. 

Our care team will not be able to ask your bank to release it any quicker than their standard timescales, as this is set by your bank/card issuer only. 

Ali