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track order

Jimbob309
Visitor

i dont seem to be able to track order i placed yesterday as i dont have a confirmation tracking number on the email

5 REPLIES 5
Schockwave
EE Community Star
EE Community Star

Hello @Jimbob309 ,

Welcome to the community,

What did you order? If phone what make, colour and storage size?

You will receive notification from DPD the evening before delivery and another one on the day of delivery.

If Apple, then you may want to also read here:

https://www.theguardian.com/technology/2022/nov/07/apple-warns-iphone-shipments-will-be-delayed-due-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Valter181
Visitor

xxxxxxxxxx

[Mod edit: Please do not post order numbers on the public board. Thanks!]

James_B
EE Community Manager
EE Community Manager

Hi @Valter181,

Welcome to the EE Community. 🙂

Please see How do I track my phone order?

Hope this helps.

James

Abdul41191
Visitor

I've ordered a contract a week ago but not yet collect

Katie_B
EE Community Support Team

Hello @Abdul41191

Welcome to the community. 

Did you process an order to collect from your local EE Store?

Please provide more information so I can help further. 

Speak soon, 

Katie 🙂