Order confirmed but order tracking isn’t working

[briannamckee3]

hi, so i placed an order and i got the email today saying order confirmed. it won’t let me track the order through, saying that the order number/email or phone information is incorrect when it isn’t and im not sure how to solve this. thank you!

[Northerner]

Hi @briannamckee3 

Try again in the morning. 

If it still does not work then call EE CS on 150.

Thanks 

[briannamckee3]

Hi, thank you for your reply. 

Since my order has been confirmed, does that mean all credit checks are done/order is being sent or?

[Northerner]

Hi @briannamckee3 

No, not until you have your delivery although it is a good sign. 

Thanks 

[briannamckee3]

hi, i was just wondering how long it takes from order dispatched email for it to arrive in my selected collection store? thank you!

[Northerner]

Hi @briannamckee3 

You'll need to speak to the EE store if you ordered via them. If not check EE order tracking: https://ee.co.uk/help/orders

Thanks 

[briannamckee3]

Hi,

Thank you for reply. When I attempt to track the order, it still says the details are incorrect when they are not. 

I received an email this morning saying my order was making its way to me now, but I was just curious of the estimated ETA. 

I am not sure what options to press when ringing EE, as none of them seem relevant!

Thanks!

[Peter_W]

Welcome to the Community, @briannamckee3 

Which make and model of phone did you go for here, including colour and storage version?

Whilst we can't check with the store directly to see if this has arrived, we can check stock levels to give an estimate on your delivery timescales.

Alternatively it's always worth giving the store a call directly like @Northerner recommended above.

Peter

[briannamckee3]

apple iphone 17 pro in silver, 256GB