order not tracking

[harryot]

I ordered an Apple Watch Series 11 to be delivered to the store around me, and I still can't track it even after 24 hours. I keeps saying order not found. 

[Debbie_G · Accepted solution]

Hi @harryot.

Welcome to the community.

Have you received a confirmation of your order? If not, please check your Junk or Spam folder for any emails from EE, as they can sometimes drop in there.

If you still haven’t had a confirmation or you’re not able to track the order, please get in touch with our Customer Support team. They’ll be able to check that your order went through correctly and help further.

Debbie

[harryot]

Yes, I received a confirmation that my order was being processed nothing after that.

[Chris_B]

@harryot  The store will contact you when it’s there for collection.    If you do get a tracking number it’ll state it’s a tracking number.