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my order.

PhoebeMassey
Visitor

‎27-10-2024 03:01 PM

I ordered a phone through customer service on Thursday night and I've had no message or email regarding my order.

I went to my local store but they informed me that even though they don't work the same as the customer service team online, they were able to see there was some activities going on with my account.

just looking for a bit of clarity. thank you

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎27-10-2024 03:13 PM

Hi @PhoebeMassey 

You'll need to speak to EE CS on 150 about this issue.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Lesley_W
EE Community Support Team

‎28-10-2024 08:45 AM

Hi @PhoebeMassey 

Thanks for coming to community.

I'm sorry you haven't heard anything about your order and the store were unable to confirm this for you. If you give our team a call, they will be able to check this for you. 

Lesley