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iphone 16 pro max

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hello everyone hope everyone is okay here Received a text from EE this is what they sent me instead of the iphone 16 pro max I thought this was some sort of joke 😒Screenshot_20241014_190201_Messages.jpg

 

20241014_190259.jpg

 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Profile closed   Did you purchase this also as part of purchasing a iPhone 16 pro max ?   Items that you purchase extra don’t arrive with the phone.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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hi there to your answer no I did not purchase anything extra.

Michael_D
EE Community Support Team

Hi @E14ASH 

Welcome to the community.

The Minute One bundle would be sent as part of the package that you have taken, but I can understand the disappointment to find it wasn't the phone.

Have you checked the order tracking to see what the latest is on your order?

Michael