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iPhone 16 Pro Max

Cookie501
Visitor

‎14-10-2024 09:11 PM

Good Evening, I placed an upgrade online for the new iPhone 16 pro max,I’ve received 2 text messages to say thanks for your order but still no phone. I upgraded on 28th September and I think this level of customer service is absolutely unacceptable. Any communication would be acceptable however I have received nothing. Any update would be appreciated. Thanks 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎15-10-2024 08:23 AM

@Cookie501  once the device is allocated to you you will receive tracking information until then there isn’t any information that can be provided other than your order is on track which still won’t give you information you want hear.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.