Hello @Camillafpg ,
Welcome to the community,
We would have no idea when you will get your new phone, as they are delivered on a first come first serve basis. You will get notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.
It will also depend how many EE receive from Apple, you also did not mention colour and storage size.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
