27-09-2025 04:13 PM
I preordered the silver iPhone 17 pro max. I’ve had no updates and wondering when I will get it?
Solved! See the answer below or view the solution in context.
28-09-2025 09:44 AM
Thanks @JoeWolstenholme
That model changed to estimated dispatch in more than 28 days from the morning of 13th September. It shows that the oldest outstanding order is from pre-order date on the 12th.
We have no way of seeing when stock will arrive but orders will be fulfilled on a first come first served basis.
Once one is available for your order, the tracking will update and DPD will let you know when it will arrive.
Michael
02-10-2025 10:54 AM
Hi Michael, do you have the same information regarding the Pro Max Orange, 512gb?
02-10-2025 12:55 PM
02-10-2025 01:06 PM
Only on the 30th, so far down the queue at the moment👍
it said “within 28days”
but now the website says “more than 28 days” but unsure if this applied to orders already placed
Thanks
02-10-2025 01:40 PM
Thanks @JayTee1995
The guidance you see on the website will always be based on if you place the order at that time, so the more than 28 days would be the case for orders placed today.
At the time that your order was placed on the 30th, the estimated time was within 30 days as you say, so that would still be the case now.
All timescales are based on estimated stock arrival and the amount of orders we have. It is possible it could be with you sooner or in some rare cases, stock can be delayed further.
Once it is on the way, you'll get a text or email to let you know, and DPD will keep you posted on the delivery.
Michael
04-10-2025 06:13 AM
I am still yet to receive an update or dispatch on my order, I placed this order 20th September
04-10-2025 08:25 AM
Its just a waiting game mate, nothing can be done