27-09-2025 04:13 PM
I preordered the silver iPhone 17 pro max. I’ve had no updates and wondering when I will get it?
Solved! See the answer below or view the solution in context.
28-09-2025 09:44 AM
Thanks @JoeWolstenholme
That model changed to estimated dispatch in more than 28 days from the morning of 13th September. It shows that the oldest outstanding order is from pre-order date on the 12th.
We have no way of seeing when stock will arrive but orders will be fulfilled on a first come first served basis.
Once one is available for your order, the tracking will update and DPD will let you know when it will arrive.
Michael
27-09-2025 04:20 PM
If you cannot use EE order tracking then you'll need to speak to EE CS on 150.
You should download the DPD app as well.
Thanks
27-09-2025 04:32 PM
I can track it but it says after 28 days when I’ve preordered it and want know why it’s taking so long
27-09-2025 04:43 PM
Stock simple as that. You'll have to wait.
There are many threads on the same topic.
Thanks
27-09-2025 04:45 PM
When is it estimated to be back in stock?
27-09-2025 04:59 PM
You'll need to speak to EE CS on 150 regarding that question.
Thanks
27-09-2025 05:03 PM
Well that’s not helpful
27-09-2025 06:30 PM
@JoeWolstenholme , unfortunately this is a public forum where we do not have access to stock or accounts, but maybe one of the staff, who look in the forums can give you an idea when it when there is enough stock, but that depends on how many have ordered before you, as it is first come first serve as well.
28-09-2025 09:16 AM
With it being the iPhone 17 Pro Max, and it just coming out, there generally is a wait time due to the popularity.
I can have a look at an estimated timescale for you.
Which colour and storage size did you order?
When did you place the order?
Michael
28-09-2025 09:29 AM
I ordered the silver iPhone 17 pro max in 256gb on the 13th September