iPhone 17 Wait time

[Cmc98]

So I placed an order for the IPhone 17 on the 31/10 and over two weeks on I haven’t received anything. I’ve called a couple times and I’m not getting much information from EE. As far as EE are aware, the order has been fulfilled and there’s nothing out of the ordinary in the notes etc. When I ordered I was informed it would be 14 days wait time for dispatch. I’m kinda frustrated as I’ve had to chase EE for info. I’ve not had any emails or correspondence apart from my order confirmed email and Pre contract info. This really isn’t acceptable. I’ve paid an upfront fee and to have no communication from the company I’ve paid - it sucks. If anyone can help I would truly appreciate it otherwise I’m going to cancel the order in the next couple days. 

[Chris_B]

@Cmc98  What colour and storage size ?  There’s 10 versions of that device. 

[Cmc98]

iPhone 17 - Black - 256gb

[Katelama1]

I ordered an iPhone 17 512GB in Mist Blue on the 7th November it would have been nice to have got an email to say wait time etc as I’m still waiting and says nothing on my account and when tracking it says dispatched (said this from the 8th Nov) but received nothing else and I knew when I ordered that I had to wait a bit of time so knew it wouldn’t have been dispatched yet

[Chris_S · Accepted solution]

I'm very sorry to hear that you've been waiting longer than expected @Cmc98.

I've checked our stock pages for you, and I can see if you ordered the device on the 31st of October, the estimated wait time was 14 days.

Although we aim to get the phone out within our estimated time range, there may be occasions where your phone takes longer to arrive.

I know you mentioned that you've called previously, however, we'd need to get access to your order to investigate further.

If you give us a call, a guide can help you further.

Chris S

[Elisesteer1]

I am having the exact same problem. I ordered the same phone on the same day as you. I rang EE on Friday and was told to expect to wait 1-2 more weeks... but that they couldn't really give me a timeframe.