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iPhone 14

Greennx
Investigator
Investigator

‎03-10-2022 08:29 AM

Hi. I ordered my iPhone 14 weeks ago. I have not received one update message. 

Please can someone provide an update. 

0 Helpful
6 REPLIES 6
Leanne_T
EE Community Support Team

‎03-10-2022 10:14 AM

Hi there @Greennx

Thanks for coming here. 

Which model including size and colour have you ordered? 

Leanne.

0 Helpful
Alissa_W
Investigator
Investigator

‎03-10-2022 10:24 AM

14 weeks!! This does not fill me with hope. Starting to think it might be better to just go elsewhere.

0 Helpful
Greennx
Investigator
Investigator
In response to Leanne_T

‎03-10-2022 11:51 AM

Hello Leanne

 

i ordered the 14 pro max (smallest memory size) in purple. 

 

I used the trade in offer and am being hounded for my existing handset which I can’t send to you until I have the new phone. 

Thank you

0 Helpful
Leanne_T
EE Community Support Team
In response to Greennx

‎03-10-2022 12:08 PM - edited ‎03-10-2022 12:08 PM

Thanks @Greennx 

The Online Shop, shows what the current estimated dispatch time for new orders of your model.

For existing orders, these will be sent out in the order in which they were placed.

DPD will be in touch with you with delivery information once the order has been dispatched.

Leanne.

0 Helpful
Greennx
Investigator
Investigator
In response to Leanne_T

‎03-10-2022 12:50 PM

Hi Leanne

Thank you but that is still unhelpful 😊
Leanne_T
EE Community Support Team
In response to Greennx

‎03-10-2022 01:33 PM

Hi @Greennx

If you would like the order looked into further, you would need to give us a call on 150 or 0800 079 8586.

Leanne.

0 Helpful