iPhone 14 pro max

[Woodsy04]

Hi there, I’ve just got a msg from you saying “good news your order is coming soon” , and when checking tracking on the EE link it’s still not giving a date for dispatch or delivery. Is there any way to get a rough date as I’m going away soon.

thanks

[James_B]

Hi @karlgarma,

28 days is the correct delivery guidance for the date of your order.

Hope this helps.

James

[James_B]

Hi @Israfil2022,

Which colour and storage size did you choose?

James

[Israfil2022]

Iphone 14 pro max deep purple 256GB.

[James_B]

Hi @Israfil2022,

The delivery guidance at the time of your order was 'expect dispatch in more than 28 days'.

Hope this helps.

James

[Israfil2022]

They should clarify before placed an order. I mentioned the store person will it be arrive by 20th October? Store guy told me yes within 14-15 days. This phone was for my wife’s birthday surprise. Thanks for ruining it.

[James_B]

Hi @Israfil2022,

I'm sorry to hear you weren't given the correct delivery timescales in store. If you'd prefer to switch to a model with a shorter lead time, please contact your local store.

James

[Israfil2022]

Now if it take forever i dont mind bcoz my wife's birthday is today. I got something eles for her. 

[Israfil2022]

Never mind i will wait 30 days if it doest come i will cancel order and i will completely switch from ee to other provider.

[Israfil2022]

In the name of good network ee charging us high price for everything. Being a loyal and high paid customer we get nothing. Customer service unable to provide any info regarding the order ask me to visit the store. Store unable to provide any info regarding the order ask me to call customer service. What should we do actually?

[karlgarma]

@James_B Thank you for the clarification.