iPhone 14 pro 128gb silver order

[Mcdylan22]

I ordered the above device last Monday and knew I would be in for a bit of a wait. I paid £30 upfront cost and today I’ve received a refund of £30 from EE and a text to say my “order is on track”. Not sure what on track means but wondering why I’ve received a refund? Any ideas?

[Leanne_T]

Hi @Mcdylan22

Thanks for coming here. 

Please call us on 150 or 0800 079 8586 and the team will get the order looked into for you to see why this has been refunded. 

Leanne.