iPhone 14 Pro Max

[RDV]

Ordered an iPhone 14 Pro Max 1Tb space grey on 02/01/2023. Email says “dispatch expected within 24 hours” yet I’ve heard nothing for the last 2 days. Any idea what’s going on and how long it’ll take?

[James_B]

Hi @RDV,

Welcome to the EE Community. 🙂

Was it the space black model you ordered?

James

[billypm]

 

I ordered a Black 256GB more than 2 weeks ago, said ‘usually dispatched within 1 business day’.

Now has changed to ‘your pre-order is confirmed’ and now ‘your order is on track’ (no clue what that means as no tracking etc).

 
Spoken to CS who said it would be sent in the first half of the week but nothing. 

Any advice? Tia

[James_B]

Hi @billypm,

Welcome to the EE Community. 🙂

What was the date of your order?

James

[billypm]

21/12

Billy

[James_B]

Hi @billypm,

The estimated dispatch time when your order was placed was 28 days for that model.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

Hope this helps.

James

[RDV]

Hi yes it was the space black model.

There was no mention of a delay when I purchased the device

[billypm]

Same here^

Billy

[SeaSharp]

Same situation as billypm. I ordered 29/12 and the dispatch time was 1 business day. I selected pick up from store as I thought this would be faster than deliver. I've not received any updates on the order since the expected delivery of 3/1. I can't track the order either. Quite frustrating.

I ordered purple iPhone 14 Pro 256gb. Are you able to tell me the dispatch time on this model? It looks like I start my contract from yesterday but I don't have the EE sim or phone.

[Katie_B · Accepted solution]

Hi @SeaSharp. 

Thanks for coming to the community. 

I have checked and this device is showing in stock. 

If your plan has changed within your My EE you should expect some delivery information soon. 

Should you wish to chase this further please give us a call on 150. 

Katie