09-05-2026 10:29 PM
Ordered iPad Wednesday as they didn’t have the one i wanted in stock and was told i would need ID driving licence passport ect to pick it up
went today to collect ipad from the store with my driving licence, only to be told they needed to scan my face as well .
which I refused as i was not told i needed to do this to collect the iPad , and didn’t see the reason as had official ID and felt this was very intrusive. is this normal
Solved! See the answer below or view the solution in context.
10-05-2026 12:02 AM
Yes, this is a regular security method used in-store to ensure the Photo ID matches the individual presenting it.
If successfully validated there is a 'Pass' Reference generated, and only with this is an account allowed to be accessed/an action taken.
More info can be found on a Newsroom Post from a few years ago here: https://newsroom.ee.co.uk/ee-announces-new-security-technology-updates-to-improve-scam-detection/
"In addition, EE is also launching an intuitive new solution to customer ID checks known as Scan and Verify Yourself (SAVY) throughout its retail stores in the UK. This solution is provided by Onfido, a global identity verification provider. As part of its new look UK retail strategy which includes the new flagship EE Studio store in London and Experience stores throughout the UK, SAVY makes ID checks easier, using in-store tablets or a customer’s mobile in a simple step by step process with biometric verification. This means EE is able to safely and easily register new customers for accounts on their network and minimise numbers being provided to fraudulent scammers."
10-05-2026 12:02 AM
Yes, this is a regular security method used in-store to ensure the Photo ID matches the individual presenting it.
If successfully validated there is a 'Pass' Reference generated, and only with this is an account allowed to be accessed/an action taken.
More info can be found on a Newsroom Post from a few years ago here: https://newsroom.ee.co.uk/ee-announces-new-security-technology-updates-to-improve-scam-detection/
"In addition, EE is also launching an intuitive new solution to customer ID checks known as Scan and Verify Yourself (SAVY) throughout its retail stores in the UK. This solution is provided by Onfido, a global identity verification provider. As part of its new look UK retail strategy which includes the new flagship EE Studio store in London and Experience stores throughout the UK, SAVY makes ID checks easier, using in-store tablets or a customer’s mobile in a simple step by step process with biometric verification. This means EE is able to safely and easily register new customers for accounts on their network and minimise numbers being provided to fraudulent scammers."