Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 70460 Views
  • 124 replies
  • 15 Helpful

Order

I placed an order for a sim only. I have had an email to say it’s on its way with my order number but haven’t heard anything since. I don’t have a tracking number to chase this up with the people delivering it. Getting worried as my current contract ...

Brook121 by Explorer
  • 566 Views
  • 3 replies
  • 1 Helpful

Unable to collect my order in store

Hi, I decided to take advantage of the Galaxy Buds Pro offer, and chise to have them delivered to the store as I work and didn't know when they'd arrive and if I'd be in.Went to pick them up today - and they wouldn't let me have them as my driving li...

Where's my order?

I ordered a new phone around 13 days ago and I haven't even had any update on where it is considering it said 7 days as its the Samsund Flip in Lavender. I keep getting phone calls from what looks like a spam number but I think it's be EE and they on...

Sim delivery

I got a letter that my sim card has arrived and I did not see any sim card package enclosed with the letter. The letter I got is to indicate the payment without receiving my sim card. I order the sim since 4th June and am yet to receive the sim card.

kukuO1606 by Investigator
  • 1495 Views
  • 5 replies
  • 1 Helpful

Order

I have placed couple of orders, i have been in touch with some CS advisors on the phone who were not helpful at all.   Every time I was told different information, I was ignored every time which I feel is unfair.   My order numbers are xkoxxxxxxxxx x...

Upgrade

Hi all! I ordered an upgrade on the 6th June and normally they deliver the next day? However, I have heard nothing from them to say when the delivery will be? Is this just the current norm? I can't phone them as my existing phone isn't working, hence...

cat1 by Investigator
  • 785 Views
  • 6 replies
  • 1 Helpful

Cancel My order

Hi. i have ordered online an Iphone 13 pro max 2 days ago and now have found a better deal and want to cancel order but cannot contact you and cannot cancel the order, how do i cancel it online ? any advice on that ?i have order number in my email .

JCRS by Explorer
  • 1138 Views
  • 3 replies
  • 0 Helpful

Sim card delivery

Ive recently gone to EE to do the security check for a SIM card that i ordered and the guy in the store told me to call and confirm that i did the security check in store so that my order can be delivered . So what number shall i call ?

Kawsal by Visitor
  • 610 Views
  • 1 replies
  • 1 Helpful

Smashed Tv from add to plan

I ordered an LG tv and it came yesterday with the screen smashed. I can’t get through to speak to someone to return it and get it replaced???

Taylorxx by Explorer
  • 705 Views
  • 4 replies
  • 0 Helpful